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FAQs

Margaret River HEART Box Office and Administration are open from 10am-4pm weekdays.

Online

To subscribe to monthly email updates from the HEART, enter your preferred email address into the News and Updates email field at the very bottom of our website and simply click the red arrow to be added to our online mailing list.

You can also find all our current and upcoming events on the ‘What’s On’ page of our website.

 

In person & Over the phone

Feel free to pop in to our Box Office between 10am and 4pm Monday to Friday and talk to our friendly staff, we’re happy to chat about upcoming events and help you find something you like!

You can also call us on 08 9780 5294 between 10am and 4pm Monday to Friday if you’d prefer to chat over the phone.

The Shire of Augusta Margaret River was awarded the Most Accessible Community in WA Award – Regional Town/Shire Category by the Regional Capitals Alliance of WA for 2018 and 2019.

Margaret River HEART aims to be inclusive and accessible for everyone who lives, works, plays and visits here, including those with individual accessibility needs.

Wheelchair access

Our complex has universal features including, fully accessible toilet facilities, stage access and allocated seating for people using mobility aids or who have significant walking restriction.

We have several ACROD (Australian Council for Rehabilitation of Disabled) parking bays on site and our footpaths, roads and kerb ramps are all wheelchair friendly, connected and well maintained to ensure continuous paths of travel, inside and out.

 

Prams and strollers

Unfortunately we can’t accommodate prams and strollers in the Main and Studio Theatres. If you do bring a pram or stroller to a show in one of our Theatres, please let our staff know and we will arrange a secure place to store it for the duration of the show.

 

Augmented hearing

The HEART offers access to augmented hearing devices to assist people with hearing impairment during events. Please enquire to book an augmented hearing device for your next event.

 

Vision impairments

Margaret River HEART is guide dog friendly venue and welcomes any registered assistance dogs into all areas of the precinct. With exception of Assistance Animals* any animal visiting the site or used in any activity undertaken on the premises must have prior consent from Margaret River HEART Management and must be expertly cared for.

 

*Assistance animals are defined by legislation to include Guide Dogs, hearing dogs and any other animal specially trained to assist a person with a disability. (For further definition of an assistance animal, see the Disability Discrimination Act and DDA guidelines or contact the Human Rights & Equal Opportunity Commission for advice.)

Wi-Fi connection is free of charge across the entire venue during events.

The use of photographic or video and/or audio recording equipment is strictly prohibited in the Main and Studio Theatres at all times.

Food and beverages from outside the HEART are not permitted on the premises.

However, our Bar and Kiosk will be open for service before and during most major performances, and unless stated otherwise, food and beverages purchased from our Bar and Kiosk are permitted in both the Main and Studio Theatres.

As we are a fully licensed venue, visitors are not permitted to bring their own alcohol into the precinct.

Doors generally open one hour prior to performances, unless stated otherwise. For event running times please check your ticket or go to the event page for more details.

Please allow enough time to get to the HEART, find parking and enter the venue. If you do arrive early, our Bar and Kiosk will be open for service before and during most major performances.

If you arrive late to a performance, you will be admitted at the first suitable break determined by the promoter. Some events have a strict lock-out policy to ensure that seated patrons and performers are not disturbed. In this case the earliest admittance may be at interval.

To find out the duration of your event, please call the HEART Box Office between the hours of 10am and 4pm Monday to Friday in the week prior to the event to receive the most accurate time, or check the times on the event page.

All items left at the venue remain here until claimed within a reasonable period of time. If you find something at the HEART that you think may be lost property, please inform one of our HEART staff or bring it to the Box Office.

If you have lost something please call 08 9780 5294 between the hours of 10am and 4pm Monday to Friday.

The HEART does not accept liability for items which have been left or lost at the venue.

The closest ATM is located inside the River Hotel on Wallcliffe Road, which is just up the road on the opposite side from the HEART. You’ll find ATM’s for Bankwest, NAB, Commonwealth Bank and Westpac along the Bussell Highway close by.

The HEART accepts both cash and EFTPOS transaction payments.

If you’re looking for somewhere to stay while visiting Margaret River, the region has accommodation options for every budget, and many just a few minutes from both the Margaret River HEART and the town itself!

Whether you’re after the perfect hotel, resort, caravan park, camping ground, backpackers, B&B, villa or farm stay, it is best to book in advance to avoid missing out during the holiday season.

A range of accommodation availability can be checked on Your Margaret River Region, alongside recommendations for the best restaurants and attractions in town.