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Box Office

The Margaret River HEART Box Office is located at 47 Wallcliffe Road, open from 10am to 4pm, Monday to Friday.

Many 2020 performances and shows at Margaret River HEART are ticketed directly by Arts Margaret River and are available to purchase via the Margaret River HEART website.

We strongly advise you check ticketing options at the time of purchase, as they may vary with each individual event.

For more information, you can visit us in person or call the Box Office on 08 9780 5294 during business hours.

Getting here

Margaret River is a small coastal town three hours south of Perth in Western Australia. You will find the Margaret River HEART located in the center of town at 47 Wallcliffe Road.

It is across the road from St Thomas More Catholic Primary School, between the Shire of Augusta Margaret River Council building and the Margaret River Recreation Centre.

 

By Plane

Perth Airport is serviced by over 20 international, domestic and regional airlines. It is one of Australia’s closest airports to South East Asia, Europe and Africa and receives several flights from capital cities locally and globally each day.

Direct flights between Melbourne (Tullamarine) Airport and the Busselton Margaret River Airport also offer a regional service.

Margaret River is a short 45 minute drive from Busselton Margaret River Airport and a three hour drive south of Perth Airport.

Car hire, bus transit, private shuttle and other forms of transportation are available to all visitors arriving by air.

 

By Bus

The South West region is serviced by a network of express bus and coach services connecting Perth to Margaret River.

Southwest Coachlines offer daily bus services providing comfortable, convenient and reliable links between the City Bus Port, domestic & international airports in Perth and the Margaret River region.

TransWA also operate a daily bus service from East Perth.

The main bus stop in Margaret River is located on Charles West Avenue in town and used by Southwest Coachlines and TransWA.

 

By Car (from Perth)

If travelling by road, the Kwinana Freeway will take you out of Perth city and lead you onto the Forrest Highway. Follow the signs to Bunbury and then to Busselton, along the Bussell Highway until you reach Margaret River.

Alternatively, taking the South Western Highway from Perth city will add an extra half an hour to your trip but will navigate a more scenic inland route.

If you’re driving to the venue, our car park facilities can be accessed via the main entrance on Wallcliffe Road.

Accessibility

The Shire of Augusta-Margaret River was awarded the Most Accessible Community in WA Award – Regional Town/Shire Category – by the Regional Capitals Alliance of WA for 2018 and 2019.

The Margaret River HEART aims to be inclusive and accessible for everyone who lives, works, plays and visits here, including those with individual accessibility needs.

Do you have suggestions, questions, comments, or concerns about access and inclusion at the Margaret River HEART? If the information below doesn’t tell you what you need to know, email us on [email protected] and our friendly staff will take it from there!

 

Prams and strollers

Unfortunately, we can’t allow prams/strollers in the Main and Studio Theatres. They can block accessways which could be very dangerous in a dimly lit theatre or in the event of an emergency evacuation. They may be allowed in the more versatile Studio Theatre for some events, so call us ahead of time on (08) 9780 5294 to check, or to discuss storage options for a pram/stroller during an event.

Aside from the Main and Studio Theatres though, the rest of the venue is completely pram and stroller accessible, and families of all kinds are welcomed.

 

People from non-English speaking backgrounds

Unfortunately, we don’t have the resources or online materials available in any languages except English right now. This may change in the future, as Margaret River is and always has been a very multicultural community. We greatly value the diversity of the locals and visitors in this town.

 

Physical access (Inside)

Doors:

  • Main entry doors open automatically.
  • Toilet doors are easy to open.
  • Theatre doors will be already open or easily propped open on request.
  • All doorways are wide enough to get a wheelchair or pram through.

Counters:

  • The Box Office desk is 0.9m tall.
  • The Bar counter is 1.1m tall.
  • All counters and information are within reach of a person using a wheelchair or similar device.

Floors:

  • Most surfaces are flat, even and kept clear.
  • Spaces are large, open, and easy to navigate in a wheelchair or similar device.
  • There are tactile paving strips around and on either end of the staircase leading from the Foyer to the Mezzanine level.

Toilets:

  • Unisex / Accessible toilets have tactile and Braille signage showing left or right-handed suitability.
  • Signage on all toilets uses standard, intuitive symbols.
  • Unisex / Accessible shower / changing facilities are available for public and backstage use.
  • There is one Ambulant toilet in each public access bathroom.
  • Baby changing facilities are available.
  • Unisex / Accessible toilets have a spacious, easy-to-navigate layout.

Stage Access:

  • The Main Theatre stage has a wheelchair lift to give access to anyone not able to use the stairs.
  • The lift is 2m by 2m and is operated by pushing and holding a button for around 10 – 15 seconds.
  • A companion can use the lift simultaneously to assist with holding the button if required.

Theatre Access:

  • The Main Theatre has tiered seating accessed by short stairs.
  • The Mezzanine level has staircase and lift access.
  • Ground level flat-floor seating at the front of the Main Theatre has four wheelchair spaces, each with an optional companion seat.
  • Wheelchair spaces can be booked ahead of time by visiting our Box Office or calling (08) 9780 5294 Monday to Friday between 10am – 4pm.

 

Physical access (Outside)

Parking:

  • We have seven clearly marked ACROD parking bays nearby:
  • Two in the Recreation Centre parking lot on Wallcliffe Road,
  • Four in the parking lot between the HEART and Gloucester Park Oval, and
  • One in the smaller parking area between the Shire Administration Offices and the Youth Precinct (skate park)

Pathways:

  • Paths from parking areas to all entries of the venue are continuous, maintained and have ample space to manoeuvre a wheelchair or similar device.
  • Paths to raised areas are all accessible by ramp.
  • Paths are kept clear, with fixed furniture (benches, walls) placed out of the way.
  • The path from the Recreation Centre parking to the venue’s main entrance is about 150m long and is on a slight slope. Alternatively, the path from Gloucester Oval parking lot is shorter, flatter and has two ACROD parking bays next to the start of the path.
  • Outside stairs and paths connected to parking bays and roads have tactile trips along the edges.
  • There are no handrails installed outside.

Backstage Access:

  • The raised loading dock in the Recreation Centre parking lot is accessible by ramp, and the edge is marked with a yellow stripe.
  • The ramp – designed to transport equipment – is 1.2m wide and is a little steep.
  • You can contact the HEART ahead of time to discuss the most practical way to enter the building on (08) 9780 5294 or at [email protected] Monday to Friday between 10am and 4pm.

 

Visual impairments

Documents:

  • Documents made by the Margaret River HEART are almost always in Arial font, and all other fonts used are clear, easy to read, and Sans-Serif.
  • Text is kept at a readable size wherever possible.
  • Copies of HEART documents in large print (18-point font) can be made available upon request. Please be prepared to wait for us to make the conversion. This applies to Margaret River HEART-made documents only, anything supplied by event organisers must be negotiated with them.
  • We try to avoid using upper case where possible, but we do use it when writing the Margaret River HEART acronym, as HEART stands for Hub of Entertainment, Arts, and Regional Tourism. We apologise for any inconvenience caused.

Signage:

  • There is high contrast between the official Margaret River HEART colours – black, white and red. Other colours used aim to optimise readability and give clear colour contrast.
  • All signs use clear, universal symbols and appropriately sized Arial font.
  • All toilets have Braille and tactile signage on the doors.

Guide Dogs and Assistance Animals:

  • Margaret River HEART is a Guide Dog friendly venue and welcomes any registered Assistance Animals into all areas.
  • Other than Assistance Animals* any animal coming on site must have prior consent from the venue and must be expertly cared for.

*Assistance Animals are defined by legislation to include Guide Dogs, hearing dogs and any other animal specially trained to assist a person with a disability. For more information, see the Disability Discrimination Act and associated Guidelines or contact the Human Rights & Equal Opportunity Commission.

 

Hearing impairments

  • The venue has 24 Augmented Hearing Devices, 12 for Studio Theatre and 12 for Main Theatre, to support people with hearing impairments during events.
  • These cannot be booked when purchasing tickets or right before an event, as they must be tested with the user beforehand. To book an Augmented Hearing Device, please email us ahead of time at [email protected].
  • When made aware of a person’s hearing impairment, staff members will face the person when speaking, speak clearly and naturally to them, and will have a pen and paper nearby if the person would prefer to communicate through writing.

 

Dementia & cognitive/processing impairments

Communication:

  • Due to the nature of events and performing arts, there are some background noises and distractions that we can’t always control. Background music is played in the Foyer and can be turned down if requested, but it can be hard to remove other factors like crowds, music, visual distractions, etc. Our team will try to accommodate requests where possible.
  • Staff members approach all interactions with patience and understanding and try to keep communications simple and understandable.

Signage:

  • We have lots of wayfinding signage around, including exit signs.
  • All signs use universal symbols at an appropriate size and only show essential information.
  • Signs are placed high so they’re visible over a crowd, but not so high that they’re unreadable.
  • All are non-glaring and have clear colour contrast to surroundings.

Tapware:

  • Tapware is intuitive, easy to use and has temperature marked with words and/or with red and blue.
  • Most taps have a handle attached to tap. To dispense water, lift handle away from tap then move it towards side of fixture with desired temperature label to change temperature. Push handle back to starting position to shut off water.

Lighting:

  • Lighting can vary depending on event, weather, and time of day.
  • Our large windows let in a lot of natural light which may cause minor glare, and many events involve sitting in dim/dark lighting.
  • Some performance lighting and special effects may be disorienting to people with audio/visual sensitivities, please call us ahead of time on (08) 9780 5294 to check.
  • Carpet pattern in the Main Theatre, on the staircase in the Foyer, and on the Mezzanine level may be confusing or disorienting to some patrons.

Eat & Drink

Margaret River HEART Bar and Kiosk open 60 minutes prior to performances and at interval. Audience members may bring drinks purchased in the venue into the theater. Food is not permitted in the theater.  Under the Liquor Control Act 1988, minors must be accompanied by an responsible adult when the licence is in operation.